Elements and Performance Criteria
- Prepare for financial transactions
- Float, goods and services are prepared in accordance with workplace policies and procedures
- Point of sale is established to meet workplace requirements and standards
- Promote products and services
- Strategies to promote products and services are developed in accordance with workplace policies and procedures
- Strategies to promote products and services are implemented in accordance with workplace procedures
- Sell products or services
- Product knowledge is applied when answering customer inquiries
- Sales transactions are conducted in a courteous manner to the customer’s satisfaction
- Price is correctly calculated and charged, and correct change and receipt are issued
- Process refunds
- Claim for refund is substantiated in accordance with company procedures
- Refund claim application processes are completed to ensure transaction details are recorded
- Refunds are correctly calculated and issued in a courteous manner
- Reconcile financial transactions
- Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand
- Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements